Frequently Asked Questions

Think of it like Netflix for fine art instruction. You can subscribe to Atelier Live and gain access to our complete catalog (including upcoming live streams).

You have access to all courses and live streams so long as your subscription is active.

Not ready to subscribe? All courses are also available for independent purchase - own your favorite content indefinitely.

Artists can view courses on Atelier Live in one of two ways:

• Subscribe: Subscribers have access to our complete catalog (recorded courses and upcoming live streams) for the duration of the subscription. All subscribers have access to our Open Critique Nights as well.

• Purchase: Purchased courses become part of your own permanent collection. You own them indefinitely.

• Every recorded course in our library. Browse library here.

• Access to all future/upcoming live events

• Open Critique Nights: Submit your current work and we’ll make digital edits, answer your specific questions, and more

We are always growing our list of subscriber offerings!

Click here to subscribe to Atelier Live.

Subscriptions are offered on a monthly ($26.99) or annual ($264) basis.

• Monthly billing cycles begin at sign-up and end 30 days later.

• Annual billing cycles begin at sign-up and end 365 days later.

Subscribe here!

Atelier Live can be accessed by paying monthly or annually:

• Annual billing reflects an additional 20% discount.

• Both plans, monthly and annual, include the same access to recorded courses, upcoming live events, Open Critique Nights, and other subscriber benefits.

Subscribe here!

Of course!

Both Monthly + Annual plans can be cancelled at any time - they remain active for the duration of your initial billing selection.

Example:
You select and pay for our monthly plan on May 4th. Your card is charged $26.99 the day of registration. If you choose to cancel your plan on May 16th, you will retain access until June 3rd when your plan cycle completes.

Current subscribers can sign-in and cancel here.

Use our “Forgot Password” navigation to reset your account and access most purchases.

If you still need support, email info@eastoaksstudio.com

Common issues include misspelled or secondary email addresses being connected to your purchase.

• Confirm you are logged in

• Refresh your browser, or exit and re-enter our website

• Check your email for messages from us!

• Delete your website history/cookies

• Try a different browser (ie: switch from Safari to Chrome)

• Update your app, if on mobile

• Double check your own internet connectivity by trying to watch a video on an unrelated website, like YouTube

1. Sign in to Atelier Live

2. Click here to change or cancel your subscription

Alternatively, follow these steps:

1. Sign in to Atelier Live

2. Click on “Dashboard”

3. Click on “Billing”

4. Scroll down and click “Change My Plan”

5. Find “Cancel Membership” in the bottom right corner